This guide describes ambulances in general. What the ambulance for your trip carries, and who travels with the patient, is confirmed by our dispatcher before you book.
In an emergency, call, share your location and say the patient’s condition. Everything else can wait. In a life-threatening emergency you can also call 999.
When to call right away
Call at once for chest pain, trouble breathing, heavy bleeding, a seizure, sudden weakness or loss of speech, a serious injury or someone who will not wake. If you are unsure, call. See when to call for a heart attack.
What to say
- Where. Area, road, building and a landmark. Send a WhatsApp location pin if you can.
- Who. Age and what happened or what they feel.
- How serious. Awake or not, breathing or not, bleeding or not.
- A phone number that stays on.
- The hospital, if a doctor has named one.
Questions to ask the dispatcher
- How long until the ambulance arrives?
- Who travels with the patient?
- What is the full fare, and will you tell me before the ambulance leaves?
Our approved answer to the last one: we tell you the fare before we dispatch.
While you wait
- Stay with the patient.
- Open the gate and the door, and switch on the lights on the stairs.
- Gather medicines, papers and the patient’s ID.
- Ask one person to meet the ambulance at the road.
Planned trips
Discharge, check-ups and district trips do not need the same rush. Call earlier, choose the right vehicle and agree the fare. See types of ambulance in Dhaka and tips for finding a reliable service.
Save the number now
Put 01919-339689 in your phone as “Ambulance”. A dispatcher answers 24 hours a day, 7 days a week. See our ICU ambulance service for hospital-to-hospital transfers.
